Privacy Policy

1. Information We Collect

At Memorableboutiqu, we value your privacy and are committed to protecting your personal information. We collect the following types of information:

Personal Information: Name, email address, phone number, physical address, and other contact details provided when you contact us, make inquiries, or book our services.
Event Information: Details about your event, including dates, venue, requirements, preferences, and guest counts, to provide appropriate services and quotations.
Payment Information: Payment details such as credit card information or bank account details when you make payments for our services.
Website Usage Information: Information about how you use our website, including IP address, browser type, referring pages, pages visited, and time spent on pages.
Communication Information: Records of our communications with you, including emails, phone calls, and meetings.

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To provide our event decor and rental services, respond to inquiries, prepare quotations, and fulfill contractual obligations.
Communication: To communicate with you regarding your inquiries, bookings, services, and to provide customer support.
Business Operations: To manage our business operations, including processing payments, maintaining accounts, and fulfilling legal obligations.
Improvement and Analysis: To improve our website, services, and customer experience through analysis of usage patterns and feedback.
Marketing: With your consent, to provide information about our services, promotions, and events that may be of interest to you.

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
Legitimate Interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.

4. Information Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: Third-party vendors and service providers who assist us in providing our services, such as payment processors, event venues, and delivery services.
Business Partners: With your consent, we may share your information with business partners who offer complementary services.
Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal requests, such as court orders or government regulations.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

We do not sell, rent, or lease your personal information to third parties.

5. Data Protection

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: We use industry-standard encryption technologies to protect sensitive data during transmission.
Access Controls: We limit access to personal information to authorized employees, contractors, and agents who need it to operate, develop, or improve our services.
Secure Storage: We store your information on secure servers protected by firewalls and other security measures.
Regular Audits: We conduct regular security assessments and audits to ensure the continued effectiveness of our security measures.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Your Rights and Options

Depending on your location, you may have certain rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request that we correct inaccurate or incomplete information about you.
Deletion: You have the right to request that we delete your personal information in certain circumstances.
Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information in certain circumstances.
Withdraw Consent: You have the right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. International Data Transfers

We primarily store and process your personal information in Australia. However, some of our service providers may be located in other countries. When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

8. Data Retention Periods

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

The amount, nature, and sensitivity of the personal information;
The potential risk of harm from unauthorized use or disclosure;
The purposes for which we process the personal information;
Whether we can achieve those purposes through other means; and
The applicable legal, regulatory, tax, accounting, or other requirements.

In general, we retain customer data for up to 7 years after the completion of services to comply with tax and legal requirements.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services. These third parties have their own privacy policies, and we do not accept any responsibility or liability for their policies or processing of your personal information. We encourage you to read the privacy policies of any third-party services you use.

We use the following third-party services:

Google Analytics: We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered is used to create reports about the use of our website.
Google Ads: We use Google Ads to deliver targeted advertisements based on your interests and previous interactions with our website.
Google Maps API: We use Google Maps API to provide location-based information. Google Maps API may collect information from you in accordance with Google's Privacy Policy.

11. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more information about our use of cookies, please see our Cookie Policy.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Memorableboutiqu
49 Cypress Dr, Carrara QLD 4218
Australia
Email: [email protected]
Phone: +61755752200

We will respond to your request within 30 days.