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For wedding and large events, we recommend booking 6-12 months in advance, especially for peak season dates. Corporate events typically require 2-3 months' notice, while smaller events and rental items can often be accommodated with 2-4 weeks' notice, subject to availability.

Yes, we welcome showroom visits by appointment. This allows us to dedicate time to understand your needs and showcase relevant items for your event. Please call or email us to arrange a convenient time.

We primarily serve the Gold Coast, Brisbane, and surrounding areas in Queensland, as well as northern New South Wales. For events in other locations, please contact us to discuss options and potential travel fees.

Yes, we offer virtual consultations via video call for clients who cannot visit our showroom in person. This is a convenient option for interstate clients or those with busy schedules.

Our setup and pack-down service includes delivery of all items, professional installation and styling, and collection after your event. We handle all the heavy lifting and ensure everything is positioned perfectly according to your event plan.

Yes, we always bring backup items for critical elements of your event. We understand that things can happen, and we're prepared to quickly replace any damaged items to ensure your event runs smoothly.

Absolutely! We work closely with venues to understand their restrictions and requirements. We can adapt our designs and setups to comply with venue policies while still creating a stunning event experience.

We understand that event plans can change. You can make adjustments to your order up to 30 days before your event without penalty. Changes made within 30 days may incur additional charges depending on the nature of the changes.

Yes, we specialize in custom design and can create unique decor elements tailored to your specific vision. Our design team will work with you to bring your ideas to life, from custom backdrops to themed environments.

We accept all major credit cards, bank transfers, and can arrange payment plans for larger events. We require a 50% deposit to secure your booking, with the balance due 14 days prior to your event.